Frequently Asked Questions

Please feel free to use this page to find answers to most common questions asked by our players.

How do I create my account?

Just click the “Sign Up” button on the upper right corner of the page, fill out the required information on the sign up form, and you will receive an email for verification. Your account will be activated immediately.

What should I do if I have forgotten my password?

You don’t need to worry. All you have to do is click the "Forgot Password?" link on the main page. We’ll send you an email that will direct you to another link. You can enter a new password for your LimoPlay Account. An alternative that you can do is contact our attentive customer support team on the site itself or by sending us an email here. We’re always happy to be of service.

What should I do if I have forgotten my registered email address?

Don’t panic, just contact us through our customer support via LiveChat or by clicking here and we will fix this issue in no time.

What if I want to register another account?

We apologize, but we only allow one account per user/IP.

What currencies are accepted in QueenSpin Casino?

We are happy to accept the following currencies: EUR, USD, GBP, CAD, AUD, and BTC.

How long will it take for my deposit to be credited to my account?

All of our payment methods will credit your transactions in an instant, so there’s no need for you to wait. You can start playing immediately after making a deposit.

Are there Transaction Fees?

Please refer to our Payments page for more information.

How long does it take for a player to receive money after requesting a withdrawal?

We never want to keep you waiting, so we’ll process your requests instantly. For Bitcoin related withdrawals, first we need to receive a minimum of six confirmations on your last deposit. It only takes an hour to get all six confirmations. For other currencies we might request you to verify your identity before we process your withdrawal. You will be sent a request in that case.

What should I do if I made a deposit with Bitcoin, but it hasn’t been credited to my account?

Check your transaction if it was completed on the Blockchain. If this is the case, contact our Live Chat Support and we’ll resolve this issue as soon as possible.

Where can I buy Bitcoin?

There are lots of places where you can buy or sell Bitcoin. Online exchanges like BitPay, Coinbase and BTC-e will provide you with their services to buy your Bitcoin. Visit our About Bitcoin page to read more information.

What is a bonus?

Bonuses are extra money that you can get to fund your account. A bonus will give you a boost and increase your chances of winning big. The size of a bonus may vary and a player must first wager the required amount before they can withdraw it.

How much do I need to wager my bonus?

Move the mouse to your username and select the “My Account > Bonuses.” You should also read our Bonus Terms and Conditions before receiving your Bonus.

How can I claim my welcome bonus?

Please visit our Promotion page for more information.

I have received my bonus, but why is the wagering requirement still the same?

Different casino games have varying wagering requirements. Read the Terms and Conditions of your specific promo to find out more on all of the important details.

Are the games fair at QueenSpin casino?

Absolutely! Most of our games are 100% Provably Fair and we can even show you how to verify it. When playing a Provably Fair game, just click the “Provability” button on the right side of the screen to access the Provability Widget.

Can I play the games without spending anything?

Yes you can! We offer our players the “Play for Fun” option that will let you play the games without having to spend any real money. You can play with every game in our selection to sharpen your skills, or simply have fun!

What should I do if a game freezes while I’m playing in the middle of a round?

If your game freezes while you’re playing, you can pick up exactly where you left off the next time you open it, and if you have no option to do this then the round will continue its play on the server. All your winnings will still be credited to your account.

What should I do if a game won’t start even if I click the link?

To fully enjoy QueenSpin Casino you need to have Java installed on your computer. You can download Java here. You also need to have the latest version of Flash, if you don’t have it yet click here to download.
If neither of the two fixes the issue, then you may have lost contact with your server. Log out and Log in again before you click the link again. Occasionally, you may need to shut down your browser and reopen it to successfully load the game.

A technical error occurred in the casino. What should I do?

In order for us to help you resolve the problem, contact our support team and note down the exact details on what happened: the name of the game you were playing, the amount of time you played, and the stake you were playing. If you can provide a screenshot then this will assist us in fixing the issue.

Is all my important information secured on QueenSpin?

That’s an absolute yes. Once you log in, any transaction you make between your browser and the LimoPlay website will be protected by industry-standard encryption software. All of your personal details and any activity you make on the site will be kept completely private. We use a 128-bit SSL (Secure Socket Layer) Digital encryption to protect all online transactions.

Are my Bitcoins secured on QueenSpin?

We take these matters seriously. Our team of experts has made extreme and advanced measures to avoid theft of funds or case sensitive information. In addition, we keep all new deposits in cold wallets which are isolated from any online system.

Am I required to verify my account every time I make a deposit or withdrawal?

You don’t have to, although we reserve the right to carry out any precautions or verification if we have suspicion of fraudulent behavior happening in your account.

Can I deactivate my account temporarily?

Yes. You can choose to deactivate your account for a specified period of time. Just contact our Support.

Can I permanently delete my QueenSpin Account?

Yes, but for statistical reasons we cannot delete your account. If you really want to delete your account permanently please contact our customer support and write a short explanation as to why you want to leave QueenSpin Casino. Please take note that after doing this your QueenSpin account will be closed for good and you will not be allowed to open a new account either.

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