Frequently Asked Questions
Please feel free to use this page to find answers to most common questions asked by our players.
How do I create my account?
What should I do if I have forgotten my password?
What should I do if I have forgotten my registered email address?
What if I want to register another account?
What currencies are accepted in QueenSpin Casino?
How long will it take for my deposit to be credited to my account?
Are there Transaction Fees?
How long does it take for a player to receive money after requesting a withdrawal?
What should I do if I made a deposit with Bitcoin, but it hasn’t been credited to my account?
Where can I buy Bitcoin?
What is a bonus?
How much do I need to wager my bonus?
How can I claim my welcome bonus?
I have received my bonus, but why is the wagering requirement still the same?
Are the games fair at QueenSpin casino?
Can I play the games without spending anything?
What should I do if a game freezes while I’m playing in the middle of a round?
What should I do if a game won’t start even if I click the link?
A technical error occurred in the casino. What should I do?
Is all my important information secured on QueenSpin?
Are my Bitcoins secured on QueenSpin?
Am I required to verify my account every time I make a deposit or withdrawal?
Can I deactivate my account temporarily?
Can I permanently delete my QueenSpin Account?